
Rahul Kumar
ID: CCE404897
Rahul Kumar
ID: CCE404897
- Zonal operation manager, Utkarsh Small Finance Bank

Rahul Kumar
ID: CCE404897
- Zonal operation manager, Utkarsh Small Finance Bank

About Rahul Kumar
Highly accomplished Zonal Operations Manager with over 7+ years of experience in banking operations, managing multi-branch networks, and driving operational excellence. Proven expertise in branch supervision, compliance management, customer relationship management, and team leadership. Strong ability to improve productivity, streamline processes, and enhance customer satisfaction through strategic initiatives.
Employment History
2017
US
Utkarsh Small Finance Bank
16th Jan 2017 to Present
Zonal operation manager
16th Jan 2017 to Present
See MoreSalary Package
Salary Hidden
Roles & Responsibility
• Managing and supervising operations across 58 branches, ensuring compliance with
• banking standards and operational efficiency.
• Collaborating closely with zonal leadership to strengthen internal controls and streamline
• branch processes.
• Ensuring branch cash balances adhere to daily retention limits and regulatory
• requirements.
• Overseeing transactional banking activities including cash receipts, payments, and
• customer servicing.
• Monitoring CBS and system operations including branch login, COB, and sign-off
• processes.
• Driving customer satisfaction by resolving customer and staff grievances in a timely and
• effective manner.
• Monitoring suspense accounts and ensuring proper reconciliation across branches.
• Conducting operational training for CSO, BOM, AOM, and ROM to e
Skills
- Hospitality Management
Education
2015
B.Sc. (Mathematics)
Magadh University
1st May 2012 to 1st May 2015
Expertise
Banking Operations Management
0/5
Team Leadership & Supervision
0/5
Customer Relationship Management
0/5
Operational Risk & Compliance
0/5
MS Office & Advanced Excel
0/5
Decision Making & Problem Solving
0/5
Lingo
English
Verbal
5/5
Written
5/5
Hindu
Verbal
5/5
Written
5/5
