Rahul Kumar

• Managing and supervising operations across 58 branches, ensuring compliance with • banking standards and operational efficiency. • Collaborating closely with zonal leadership to strengthen internal controls and streamline • branch processes. • Ensuring branch cash balances adhere to daily retention limits and regulatory • requirements. • Overseeing transactional banking activities including cash receipts, payments, and • customer servicing. • Monitoring CBS and system operations including branch login, COB, and sign-off • processes. • Driving customer satisfaction by resolving customer and staff grievances in a timely and • effective manner. • Monitoring suspense accounts and ensuring proper reconciliation across branches. • Conducting operational training for CSO, BOM, AOM, and ROM to e