Managing daily operations and team performance
Monitoring attendance and productivity
Handling customer escalation issues
Coordinating with Hub Incharge and Area Manager
Ensuring target achievement and on-time delivery
Training and guiding new team members
Maintaining discipline and workflow in the hub
Team Leader – Roles & Responsibilities
Managed daily operations and team performance.
Handled manpower planning and task allocation.
Monitored attendance, productivity, and discipline of team members.
Ensured target achievement and maintained service quality.
