Rahul Khan

I am a dedicated professional with over 5 years of experience working as a PDO (Patron Delight Officer) in the cinema industry. My role focuses on delivering an excellent customer experience by ensuring guest satisfaction, handling queries, and maintaining high service standards throughout the customer journey. I have strong skills in customer engagement, problem resolution, and managing operations during peak hours while maintaining a positive and welcoming environment. I am experienced in coordinating with team members, supporting smooth theatre operations, and ensuring cleanliness, discipline, and service quality. Key Skills: Customer service & guest satisfaction Handling customer queries and complaints Communication & interpersonal skills Team coordination and support Problem-solving in fast-paced environments Maintaining service and hygiene standards Time management & multitasking I am a hardworking and responsible individual with a positive attitude, always focused on creating a great experience for customers and contributing to organizational success.