Rahul Agarwal
ID: CCE379708
Rahul Agarwal
ID: CCE379708
- West Bengal, India
Rahul Agarwal
ID: CCE379708
About Rahul Agarwal
Eager to learn and implement and want high growth as being supervisor for telecommunication company for usa
Employment History
Sayesha Business & Accounting Solutions Private limiInvite company
5th Oct 2022 to 30th Apr 2025
Supervisior
5th Oct 2022 to 30th Apr 2025
Salary Package
Salary Hidden
Roles & Responsibility
I started as customer representative after 2 months promoted as supervisor under me there was 5 process of telecommunication company and I used handle calls regarding billing or service related query of agent and client handling and process improvements as well reporting of the improvement and daily productivity as well trained more than 100 agent for customer support and 4-5 to be supervisor or quality analyst
Skills
- Excel Dashboards
- External Audit
- Internal Affairs
- Presentation Coaching
- Process Improvement
- Training and development
- Client handling
- Reporting and Presentation
Verification Pending
Aegis startekInvite company
21st Sep 2020 to 31st Jul 2022
Customer support
21st Sep 2020 to 31st Jul 2022
Salary Package
Salary Hidden
Roles & Responsibility
I started as customer support WFH then was switched to multiple return team and then I passed ijp and promoted as quality analyst
Skills
- Customer Escalation Management
- Quality Auditing
- Reporting & Analysis
Verification Pending
Education
(10+2)/ commerce
(Highest)Calcutta University
12th Mar 2019 to 22nd Nov 2022
Lingo
India
Verbal
5/5
Written
5/5
