Rahil Nazir

Manage a portfolio of 900+ customers across UK, USA, Canada and Australia, ensuring consistent service excellence. Handle 200+ support tickets, 450+ chats, and 300+ customer calls monthly while maintaining high service quality. Resolve complex escalations end-to-end through cross-functional coordination with product, ops, and leadership teams. Mentor and guide 15 junior associates and interns, contributing to team capability and performance. Drive retention, engagement, and upselling opportunities, directly impacting revenue and customer lifetime value.