Currently working as a Tally Caller at PNV NETWORK, a vendor for BSNL. Eager to expand my knowledge and skills by exploring corporate opportunities that offer growth and development. Motivated to leverage my experience and dedication to contribute effectively while advancing my career in a dynamic professional environment.
Responsible for managing inbound and outbound customer calls to address and resolve complaints efficiently. Ensure timely follow-up on customer issues, maintaining clear communication to enhance customer satisfaction. Collaborate with relevant departments to track complaint resolution progress and update customers accordingly. Maintain accurate records of interactions and feedback to support continuous service improvement. Demonstrate professionalism and empathy in all customer engagements to uphold the company’s reputation and foster positive relationships.
