Raghavendra Mishra

• Led a team of 15 support engineers, improving incident resolution time by 30%. • Managed IT operations for over 500 users, ensuring 99.9% system uptime. • Optimized support processes, reducing ticket backlog by 40% within six months. • Implemented training programs, enhancing team productivity by 25% and customer satisfaction scores. • Coordinated cross-departmental projects, achieving a 20% increase in operational efficiency.