Puspendu Kumbhakar

Result- driven Automation Test Engineer with 7 years of comprehensive experience in software testing, including 3 years of spelicized experience in genesys cloud testing for Contract Centre solution and 4 years of manual and automation testing using selenium webdriver with java. Skilled in validating complex contact Centre workflow, IVR call flow, routing, agent desktop, Omni chanal interactions, and integration touch points within Genesys cloud environments. Proficient in designing, developing and executing automation Test scripts using selenium webdriver with java, TestNG, Maven,and adopting Page object model for maintainable frameworks. Strong expertise in STLC , defect triaging, test planning,and collaborating effectively within Agile/Scrum teams . Know for ensuring high -quality deliverables enhancing test coverage, reducing manual efforts,and supporting continuous improvement through automation and process optimization.