Pulak Chakrabarty

About Pulak Chakrabarty

Multi-faceted and Six Sigma Certified administrative professional with over 10 years of experience driving operational efficiency and process improvements. Proven track record in supporting executives, sales teams, and management to streamline workflows, enhance productivity, and optimize internal operations for small and mid-sized businesses. Recognized for reliability, attention to detail, and a proactive approach to administrative excellence.

Employment History

2019

AB

Aditya Birla Health Insurance company Limited

5th Aug 2019 to Present

Manager

5th Aug 2019 to Present

Salary Package

Salary Hidden

Skills

Customer Service Management
Team Management
Invoice Verification
Excellent problem-solving, debugging, and analytical skills.
Ability to work independently and as part of a team, delivering projects on time with a focus on performance and scalability.
- Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
B2B Sales & International Business Development
• Key Account Management & Customer Retention
Service to sales
stakeholders Management
Coordinaton between branch and Head office

2016

AB

Aditya Birla sun life Insurance

1st Nov 2016 to 4th Aug 2019

Assistant manager

1st Nov 2016 to 4th Aug 2019

Salary Package

Salary Hidden

Skills

Customer Driven
Customer Service
Verification Process Management Back Office Operations Documentation Data Analysis Advanced MS Excel Pivot Tables VLOOKUP Reports Quality Control Compliance Monitoring Workflow Optimization Process Improvement Client Coordination Team Support

2014

ML

Max life insurance pvt ltd

1st Nov 2014 to 30th Sep 2015

Relationship associate

9th Nov 2015 to 21st Oct 2016

Salary Package

Salary Hidden

Skills

Life Insurance Sales & Target Achievement

Operation executive

1st Nov 2014 to 30th Sep 2015

Salary Package

Salary Hidden

Skills

Account Payable
Account Reconciliation
Accounts

2014

TA

TATA AIA Life Insurance company Limited

2nd Jan 2014 to 31st Oct 2014

CMS Cashier

2nd Jan 2014 to 31st Oct 2014

Salary Package

Salary Hidden

Skills

• Experience with payment gateway integration.

Portfolio

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New Business DE

Responsible for ensuring error...

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Project CKYC

Oversaw CKYC operations for th...

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Banka Insurance Channels

Managing Bancassurance Channel...

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Cluster Lead PPMC Scheduling & Case Closures

Spearheading the scheduling of...

Education

2012

Bachelor of arts

(Highest)

Assam University

2nd Jul 2007 to 10th Jul 2012

Certifications

PGDCA

From : C-Dac

8th Jun 2010 to 10th Oct 2012

Certificate in Tally

From : C-Dac

2nd Aug 2011 to 8th Feb 2012

Expertise

- Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i

5/5

Customer-focused Service

5/5

Creative problem solving

5/5

Stakeholder Management

5/5

Lingo

Assamese

Verbal

5/5

Written

5/5

Bengali

Verbal

5/5

Written

5/5

English

Verbal

4/5

Written

5/5

Hindi

Verbal

5/5

Written

5/5

ID: CCE292837