Probir Pal

Delivered end-user technical support including hardware and software diagnostics, installation, repair, and troubleshooting to reduce downtime. Installed and maintained POS systems, printers, networking equipment, and CCTV systems across store locations. Performed system audits, data backups, and electrical safety checks. Improved reporting efficiency using Excel and VBA automation. Managed end-to-end store operations including inventory control, vendor coordination, purchase planning, and accounting tasks such as cash flow, sales reconciliation, and payments. Supervised staff hiring, training, scheduling, and performance. Ensured optimal stock levels, regulatory compliance, resolved customer issues, implemented sales strategies, and analyzed sales data for informed business decisions