Priyam das

Employment Description: Responsible for managing and resolving post-purchase laptop internal issues reported by customers. Act as the primary point of contact for escalating technical problems to clients and Brand Points of Contact (POCs). Coordinate communication between customers, internal teams, and external stakeholders to ensure timely resolution. Monitor issue status, document case details, and follow up on escalations to maintain service quality and customer satisfaction. Collaborate with cross-functional teams to identify recurring problems and support continuous improvement initiatives.