PS
Pritha Sengupta
ID: CCE925849
Pritha Sengupta
ID: CCE925849
- Senior consultant, Capgemini
PS
Pritha Sengupta
ID: CCE925849
- Senior consultant, Capgemini

About Pritha Sengupta
Data-oriented IT professional with 6+ years of experience in IT service management, incident analysis, and operational reporting. Skilled in Excel, Power BI, SQL basics, and PowerApps, with hands-on experience developing productivity and audit tracking applications. Experienced in analyzing operational data, identifying trends, and improving service performance. Currently transitioning into a Junior Data Analyst role, leveraging analytical skills to drive data-driven decision making.
Employment History
2019
Senior consultant
25th Nov 2019 to Present
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Salary Hidden
Roles & Responsibility
Managed a 24-member service desk team in a 24/7 environment.
Performed incident trend analysis and root cause analysis for recurring issues.
Created knowledge base articles to improve issue resolution efficiency.
Prepared operational reports on ticket volume, SLA performance, and service metrics.
Led go-live support and ensured smooth operational transition.
Skills
- Analytical Skills
- KPIs Development
- Microsoft Excel (Pivot Tables
