Prince Ranjan

Customer-focused professional with over one year of experience in international customer service across the aviation and financial services industries. Experienced in handling US customers through voice and email support, resolving queries related to payments, ticketing, flight disruptions, and account services. Proven ability to deliver excellent customer experience while consistently meeting KPIs and performance targets. Recognized as a Best Performer at Bill Gosling Outsourcing India Private Limited while supporting the Affirm client process and also acknowledged for strong performance in backend ticketing operations at IndiGo. Skilled in communication, problem-solving, and maintaining service quality in fast-paced environments. Key Skills Customer Service & Client Handling Inbound Voice & Email Support Complaint Resolution & Problem Solving Airline Ticketing & Travel Assistance KPI & Performance Target Management CRM & Customer Support Tools Work Experience Customer Service Representative – Bill Gosling Outsourcing India Private Limited (Affirm Process) Duration: 8 Months Handled US customer service queries in the checkout department for Affirm Buy Now Pay Later services. Assisted customers with loan applications, payment schedules, and account-related concerns while ensuring compliance with company policies. Recognized as Best Performer for consistently meeting all KPIs and achieving monthly performance targets. Customer Service Associate – Air India Express Duration: 6 Months Provided inbound call support to passengers regarding flight cancellations, rescheduling, booking assistance, and general travel inquiries while ensuring a smooth and positive customer experience. Backend Email Support & Ticketing Associate – IndiGo Duration: 6 Months Handled customer queries related to denied boarding, no-show cases, and IROPs including delays and cancellations. Assisted passengers with travel documentation such as passport requirements and OK-to-Board approvals. Recognized as a Best Performer in the backend ticketing team.