Results-driven IT professional with 3+ years of experience in Identity and Access Management (IAM), SailPoint IdentityIQ, and ServiceNow ITSM. Proven expertise in Change Management, Incident Management, and IT Service Delivery within enterprise environments. Skilled in Active Directory, LDAP, PAM tools (CyberArk, BeyondTrust), and SLA compliance. Adept at collaborating with cross-functional teams to implement process improvements and ensure seamless IT operations.
