PP
Prerna Pramanik
ID: CCE311062
Prerna Pramanik
ID: CCE311062
- India
PP
Prerna Pramanik
ID: CCE311062
About Prerna Pramanik
As a Global Service Desk Engineer I have delivered top-notch technical support to international customers across the US, UK, and Australia via phone, email, and chat — resolving hardware, software, and network issues with speed and precision. Trained new team members, created troubleshooting guides, and ensured outstanding customer satisfaction through prompt, professional service.
Employment History
2023
L
LTIMINDTREE
12th Sep 2023 to Present
L1 engineer
12th Sep 2023 to Present
Salary Package
Salary Hidden
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Verification Pending
