
Prerna Pramanik
ID: CCE311062
Prerna Pramanik
ID: CCE311062
- India

Prerna Pramanik
ID: CCE311062

About Prerna Pramanik
As a Global Service Desk Engineer I have delivered top-notch technical support to international customers across the US, UK, and Australia via phone, email, and chat — resolving hardware, software, and network issues with speed and precision. Trained new team members, created troubleshooting guides, and ensured outstanding customer satisfaction through prompt, professional service.
Employment History
2023

LTIMINDTREE
12th Sep 2023 to Present
L1 engineer
12th Sep 2023 to Present
Salary Package
Salary Hidden
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Verification Pending
