Prerna Meppayil
ID: CCE457260
Prerna Meppayil
ID: CCE457260
- Real time analysts WFM, Firstsource solution limited
- Maharashtra, India
About Prerna Meppayil
Experienced Schedule Planner at Firstsource Solutions Limited in Mumbai, adept at managing and adapting schedules for UK-based broadband advisors. Demonstrates exceptional skills in data analysis, strategic planning, and enhancing operational efficiency. Proven track record of improving customer service standards through vigilant error monitoring and real-time schedule adjustments. Specialises in managing client relationships and implementing strategies to boost customer satisfaction and loyalty. Career goal: To leverage analytical approach and communication skills to drive further improvements in customer service operations.

Employment History
Firstsource Solutions Limited
26th Jun 2023 to Present
Analyst
26th Jun 2023 to Present
See MoreRoles & Responsibility
Firstsource solution limited
23rd Jun 2023 to Present
Real time analysts WFM
23rd Jun 2023 to Present
See MoreSalary Package
Salary Hidden
(Request Full profile to reveal)
Skills
- Process Improvement
- Statistical Modeling
- Time Management
- communication skills
- Problem-Solving
- WFM
- Queue Handling
- Queue Management
- Workforce Management Software
Nationwide Building Society
23rd Jun 2023 to Present
Analyst
23rd Jun 2023 to Present
See MoreRoles & Responsibility

Education
B.com
Reena Mehta College of Commerce and Management
12th Jun 2019 to 31st May 2021
HSC
Shankar Narayan College of Arts, Commerce and Science
16th May 2017 to 31st May 2017
SSC
Queen Mary’s High School
14th Jun 2000 to 31st May 2015