Prerna Meppayil

Experienced Schedule Planner at Firstsource Solutions Limited in Mumbai, adept at managing and adapting schedules for UK-based broadband advisors. Demonstrates exceptional skills in data analysis, strategic planning, and enhancing operational efficiency. Proven track record of improving customer service standards through vigilant error monitoring and real-time schedule adjustments. Specialises in managing client relationships and implementing strategies to boost customer satisfaction and loyalty. Career goal: To leverage analytical approach and communication skills to drive further improvements in customer service operations.