Preeti Sharma

Customer service, assisting clients with recommendations, inquiries of the product. Maintained in-depth product knowledge for skincare and wellness items. Managed billing and invoicing for in-store purchases. Maintained accurate customer records and payment documentation. Assisted with inventory management and stock updates.

Verified insurance eligibility and benefits (VOB) for patients. Tracked and updated authorization (Auth) status; submitted prior authorizations. Accurately entered CPT & HCPCS codes. Managed Accounts Receivable (AR) follow-ups with insurance companies. Submitted, resubmitted, and followed up on insurance claims for timely reimbursement. Investigated and resolved denied/rejected claims efficiently. Posted insurance payments and maintained billing records. Coordinated with internal teams to resolve billing discrepancies and ensured compliance with payer guidelines.