Preeti Chenani

Handling loan finance documentation and customer coordination. Preparing and maintaining accounting records, ledgers, and vouchers. Knowledge of GST Return filing, Income Tax, and taxation compliance. Bank reconciliation and financial statement preparation. Managing billing, invoicing, and payment follow-ups. Experience in loan processing, EMI calculations, and financial analysis. Working knowledge of Tally, Excel, and Compu Tax.

Made outbound calls to customers for EMI payment reminders and collections. Explained due amounts, payment deadlines, and the importance of timely repayment. Handled objections and provided assistance with payment options or digital payment methods. Maintained detailed records of calls, customer commitments, and follow-up actions. Ensured professional and polite communication to build customer trust. Worked with the recovery team to meet monthly EMI collection targets. Helped in resolving minor disputes and directed major issues to senior staff.