PK
Praveen kumar
ID: CCE674631
Praveen kumar
ID: CCE674631
- Team lead, One97 Communications Limited
PK
Praveen kumar
ID: CCE674631
- Team lead, One97 Communications Limited

About Praveen kumar
With over 7+ years of experience leading high-performing teams in digital lending, fintech, and operations, I thrive at the intersection of customer experience, technology, and business growth. At Paytm, I’ve progressed from Associate to Team Lead, driving operational excellence in payment gateway operations, business lending, and complaint management.
Employment History
2020
OC
One97 Communications Limited
24th Jan 2020 to Present
Team lead
24th Jan 2020 to Present
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Lead and manage a team of 12 professionals, overseeing their performance to ensure alignment with organizational goals. Responsible for setting, monitoring, and evaluating Key Result Areas (KRAs) and Key Performance Indicators (KPIs) to drive high-impact results. Implement performance management strategies to optimize productivity, foster professional growth, and maintain accountability. Utilize data-driven insights to track progress, identify improvement opportunities, and deliver consistent, high-quality outcomes that contribute to overall business success.
Skills
- Customer Experience
- Hive
- KPI Dashboards
- Logistic Support
- Saleforce
- JIRA - Project Management Tool
- MRN generation
- Data Assessment
Education
2014
BCA
Magadh University
19th Jun 2011 to 19th Jul 2014
Expertise
Customer Escalation Management
5/5
Lingo
English
Verbal
5/5
Written
5/5
