Praveen Immanual
ID: CCE860603
Praveen Immanual
ID: CCE860603
- Executive, Jones Lang LaSalle
About Praveen Immanual
I'm Praveen Immanual, a Production Support Engineer based in Chennai with over 4 years of hands-on experience in IT operations, incident management, and system monitoring. In my current role at Freshworks Technology, deployed at JLL, I work as a Production Support Analyst where I monitor real-time operational systems, manage high-priority incident escalations, and perform root cause analysis for recurring failures. I work extensively with tools like ServiceNow, Jira, Dynatrace, PuTTY, and WinSCP, and I'm comfortable navigating Linux/Unix environments, writing Shell scripts, and working with Oracle SQL and MySQL for log analysis and data queries. On the L2 side specifically, I bring strong experience in structured incident resolution workflows — triaging issues beyond the L1 scope, coordinating with vendors and internal teams, and ensuring SLA adherence. I also maintain MIS dashboards with KPIs like resolution time, incident counts, and utilization trends, which helps in proactive monitoring rather than reactive firefighting. I follow ITIL methodologies and have hands-on experience with scheduling tools like Autosys and Crontab, along with secure file transfer protocols such as SCP and SFTP — which are critical in production environments. I was also recognized with the Best Employee Award at JLL for operational excellence, which reflects my commitment to service reliability and process improvement. I'm now looking to step into a dedicated L2 role where I can deepen my technical troubleshooting skills, contribute to faster resolution cycles, and grow toward L3 ownership."

Employment History
Jones Lang LaSalle
1st Apr 2024 to 19th Apr 2026
Executive
1st Apr 2024 to 19th Apr 2026
See MoreSalary Package
Salary Hidden
Skills
- C-Level Executive Support
- customer support engineer

Education
COMPUTER SCIENCE
Madras University
17th Apr 2012 to 6th Jun 2015