Pratiksha Janwalkar

Accomplished IT professional with 16 years of experience in Incident Management, Change Management, PMO, and IT Service Operations. Adept at leading critical incident recovery, facilitating war rooms, driving root cause analysis, and implementing ITIL-based best practices to ensure service continuity. Experienced in program governance, resource planning, stakeholder engagement, and dashboard reporting within large-scale enterprise environments. I bring a strong blend of operational leadership, process excellence, and business acumen—aligning IT service delivery and program management with organizational goals while fostering cross-functional collaboration. “I had the opportunity to work with Pratiksha on the Tata Motors project, where she was part of the PMO team. During our collaboration, she consistently demonstrated a high level of ownership, strong coordination skills and great attention to detail. She maintained an excellent rapport with both internal stakeholders and the customer team, and always ensured timely tracking and reporting of project activities. Her proactive nature and ability to manage multiple tasks efficiently were a key support to the overall project delivery.”- Amit Lonkar, Project Manager at Tata Consultancy Services