Results-driven IT Service Delivery Manager and IT Manager with 15+ years of progressive experience leading IT Service Desk, ITSM, and end-to-end IT operations for large, multi-site organizations across India and the US. MBA in Information Technology, ITIL v3 Foundation certified, and Microsoft Azure Administrator Associate certified, with additional Lead Auditor credentials in ISO 27001 (Information Security) and ISO 22301 (Business Continuity). Proven track record managing service desk teams supporting 15,000+ end users, leading IT transition and transformation projects for US-based clients, and driving incident, change, problem, and SLA/KPI management using ITIL best practices. Skilled in client and vendor management, cross-functional team leadership, 24/7 CXO-level support, budget planning, IT infrastructure management, and continuous service improvement. Adept at aligning IT service delivery with business objectives to improve uptime, productivity, customer satisfaction (CSAT), and operational efficiency.
