Managed end-to-end order processing workflow using FileZilla Server (FTP) to securely receive,
organize, and distribute client files for production.
Acted as a primary coordination point between clients and internal teams to ensure accurate order processing and timely project completion.
Maintained detailed Microsoft Excel reports to track order status, delivery timelines, and team productivity.
Communicated with clients through professional email communication to clarify order instructions, resolve queries, and provide status updates.
Assigned daily operational tasks to team members based on workload priorities and project deadlines. • Monitored production activities to ensure accuracy, quality control, and on-time delivery according to
client expectations.
Assisted in resolving operational issues and ensured quick responses to client requests to maintain service quality.
Mainta ined proper documentation of project details and client communications for transparency and record management.
Supported the team in maintaining smooth workflow operations and meeting daily productivity targets.
