Prashanth HS

Senior Process Consultant with 15+ years of progressive experience in business process management, claims operations, quality assurance, and team leadership within a large-scale global BPO. Demonstrated ability to drive zero-defect operational outcomes, sustain 100% quality accuracy across multi-year performance cycles, and lead cross-functional initiatives that improve throughput, TAT compliance, and SLA adherence. Skilled in workforce planning, stakeholder management, root cause analysis, and data-driven reporting. Proven subject matter expert (SME) with a record of delivering measurable business impact through process standardization, continuous improvement, and training program execution. Seeking to apply deep operational expertise to drive scalable process transformation at a global technology company.