Contact customers via phone, email, or mail to collect outstanding debts
Negotiate payment plans and repayment schedules with customers
Resolve disputes or conflicts related to payments
Maintain accurate records of customer interactions and transactions
Monitor customer accounts to ensure timely payments and prevent overdue debts
Identify and address any issues or reasons for non-payment
Collaborate with the finance team to implement strategies for faster collections
Provide regular reports on collection activities and outstanding debts
