Prasenjeet M

With over six years in the corporate sector, I specialize in training, customer care, and collections. I excel in resolving issues, enhancing customer satisfaction, and driving quality compliance. Experienced in managing teams, I have successfully trained 19 batches, maintaining over 90% throughput and 70% FPA. I deliver tailored training programs, design and update modules, and conduct assessments to deepen product knowledge. Skilled in performance monitoring and escalation resolution, I collaborate with operations and quality teams to identify training needs and provide ongoing coaching, ensuring continuous improvement and client satisfaction.