Prarthna Lall
ID: CCE674838
Prarthna Lall
ID: CCE674838
- Operations associate, Letteringbuff
- Uttarakhand, India
Prarthna Lall
ID: CCE674838
- Operations associate, Letteringbuff
Employment History
LetteringbuffInvite company
12th Jul 2021 to Present
Operations associate
12th Jul 2021 to Present
Salary Package
Salary Hidden
Roles & Responsibility
- Manage daily business functions in a fast-paced e-commerce environment. - Skilled in end-to-end order processing, client support, and coordination with logistics teams to ensure timely and accurate deliveries. - Experienced in tracking payments, managing invoicing, and maintaining smooth backend operations to support customer satisfaction. -Strong attention to detail, time management, and cross-functional communication -Proactive, solution-oriented mindset with a focus on improving workflows and operational efficiency
Verification Pending
HsbcInvite company
30th Aug 2018 to 5th Jun 2021
Customer service representative
30th Aug 2018 to 5th Jun 2021
Salary Package
Salary Hidden
Roles & Responsibility
• Resolved banking and credit card concerns of 60+ customers daily with an avg of 85% customer satisfaction scores. • Provided quick complaint resolution, ensuring 90 percent or higher firstcall resolution and escalating critical issues to appropriate teams. • Supported the new team members with the process intricacies and the software technicalities. • Acquired client feedback and proposed measures to streamline the process.
Verification Pending
Expertise
Order Management
5/5
Distribution Logistics
5/5
Daily Operations Management
5/5
E-commerce SEO
4/5
