PL
Prarthna Lall
ID: CCE674838
Prarthna Lall
ID: CCE674838
- Operations associate, Letteringbuff
PL
Prarthna Lall
ID: CCE674838
- Operations associate, Letteringbuff

Employment History
2021
L
Letteringbuff
12th Jul 2021 to Present
Operations associate
12th Jul 2021 to Present
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Salary Hidden
Roles & Responsibility
- Manage daily business functions in a fast-paced e-commerce environment.
- Skilled in end-to-end order processing, client support, and coordination with logistics teams to ensure timely and accurate deliveries.
- Experienced in tracking payments, managing invoicing, and maintaining smooth backend operations to support customer satisfaction.
-Strong attention to detail, time management, and cross-functional communication
-Proactive, solution-oriented mindset with a focus on improving workflows and operational efficiency
2018
Customer service representative
30th Aug 2018 to 5th Jun 2021
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Salary Hidden
Roles & Responsibility
• Resolved banking and credit card concerns of 60+ customers daily with
an avg of 85% customer satisfaction scores.
• Provided quick complaint resolution, ensuring 90 percent or higher firstcall resolution and escalating critical issues to appropriate teams.
• Supported the new team members with the process intricacies and the
software technicalities.
• Acquired client feedback and proposed
measures to streamline the process.
Expertise
Order Management
5/5
Distribution Logistics
5/5
Daily Operations Management
5/5
E-commerce SEO
4/5
