Prarthna Lall

- Manage daily business functions in a fast-paced e-commerce environment. - Skilled in end-to-end order processing, client support, and coordination with logistics teams to ensure timely and accurate deliveries. - Experienced in tracking payments, managing invoicing, and maintaining smooth backend operations to support customer satisfaction. -Strong attention to detail, time management, and cross-functional communication -Proactive, solution-oriented mindset with a focus on improving workflows and operational efficiency

• Resolved banking and credit card concerns of 60+ customers daily with an avg of 85% customer satisfaction scores. • Provided quick complaint resolution, ensuring 90 percent or higher firstcall resolution and escalating critical issues to appropriate teams. • Supported the new team members with the process intricacies and the software technicalities. • Acquired client feedback and proposed measures to streamline the process.