Coustomer relationship executive, Airtel Payments Bank
About Pranv Singh
Experienced Customer Support and Customer Relationship Executive specializing in Merchant Services. Dedicated to building strong client relationships through effective communication and problem-solving. Committed to delivering exceptional support and ensuring customer satisfaction by addressing needs promptly and professionally. Skilled in managing client interactions and fostering lasting partnerships to enhance overall service experience.
• Built strong customer relationships, increasing retention rates by 25% within one year.
• Managed customer segmentation strategies, enhancing targeted outreach by 30% for improved engagement.
• Optimized communication processes, reducing response time to customer inquiries by 40%.
• Developed training materials for new executives, improving team performance metrics by 15%.
• Facilitated customer feedback sessions, leading to a 20% increase in satisfaction scores.
