Responsible for managing administrative tasks within the call center for Swiggy and Airtel processes. Duties include coordinating schedules, maintaining records, handling communication between teams, ensuring adherence to company policies, and supporting operational efficiency. Collaborate with supervisors to streamline workflows, address employee queries, and facilitate smooth process execution. Maintain accurate documentation and assist in reporting to enhance service delivery. Aim to support team productivity and contribute to achieving organizational goals in a high-paced call center environment.
