PRANABESH CHOWDHURY

Roles & Responsibility

Collection Officer – Collections Department Responsible for managing and monitoring accounts transitioning from standard collection buckets to Non-Performing Assets (NPA) and write-off status. Lead and mentor new team members, providing training and guidance on collection strategies, account analysis, and recovery procedures. Ensure timely resolution of delinquent accounts by coordinating with internal teams and maintaining compliance with regulatory standards. Utilize strong communication and negotiation skills to optimize recovery rates while preserving customer relationships. Actively contribute to process improvements and accurate reporting within the collections function