Pragya tripathi

Experienced Relationship Manager within a quality-focused team, skilled at fostering strong client connections and ensuring service excellence. Currently seeking to leverage my expertise and transition into an Admin role, training position, or Quality Auditor. Committed to applying my attention to detail, communication skills, and quality standards knowledge to contribute effectively in new capacities. Enthusiastic about embracing new challenges and supporting organizational growth through administrative efficiency, impactful training, or rigorous quality assessment.

Verifier – Quality Assurance Responsible for meticulous verification and approval of digitized case files for the Allahabad High Court project. Ensure accuracy, completeness, and compliance of scanned documents with established quality standards. Collaborate with the digitization team to maintain data integrity within the digital database. Conduct detailed cross-checks to validate information and rectify discrepancies, supporting seamless transition from physical to digital case management. Uphold confidentiality and adherence to legal protocols throughout the verification process.

As Senior Technical Support in the Technical Support department, I were lead and manage a team of 15 technical support executives, overseeing hiring, performance management, and MIS reporting. i ensured seamless monitoring and maintenance of critical infrastructure, including the Prayagraj Smart City project’s traffic camera network. Your role is pivotal in delivering timely technical assistance, resolving complex issues, and driving operational excellence to support urban surveillance and smart city initiatives. Strong leadership, technical acumen, and data-driven decision-making are essential for success.

As a Communication Officer in the BPO department, responsible for efficiently handling 150–200 emergency and SOS calls daily, ensuring prompt and accurate response coordination. Skilled in creating and assigning service tickets to appropriate emergency departments, facilitating seamless communication between callers and responders. Demonstrates strong multitasking, critical thinking, and communication skills to deliver timely support in high-pressure situations, enhancing overall emergency service effectiveness and customer satisfaction.

Handled customer support calls and lead conversions. Ensured consistent customer satisfaction and met monthly sales targets