
Pragya tripathi
ID: CCE594021
Pragya tripathi
ID: CCE594021
- Relationship manager, Fitelo
- Punjab, India

Pragya tripathi
ID: CCE594021
- Relationship manager, Fitelo

About Pragya tripathi
Experienced Relationship Manager within a quality-focused team, skilled at fostering strong client connections and ensuring service excellence. Currently seeking to leverage my expertise and transition into an Admin role, training position, or Quality Auditor. Committed to applying my attention to detail, communication skills, and quality standards knowledge to contribute effectively in new capacities. Enthusiastic about embracing new challenges and supporting organizational growth through administrative efficiency, impactful training, or rigorous quality assessment.
Employment History
FiteloInvite company
21st Jul 2025 to Present
Relationship manager
21st Jul 2025 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Experienced Relationship Manager within a quality-focused team, skilled at fostering strong client connections and ensuring service excellence. Currently seeking to leverage my expertise and transition into an Admin role, training position, or Quality Auditor. Committed to applying my attention to detail, communication skills, and quality standards knowledge to contribute effectively in new capacities. Enthusiastic about embracing new challenges and supporting organizational growth through administrative efficiency, impactful training, or rigorous quality assessment.
Skills
- Client Co-ordination
- Customer Experience
- Quality check
- Escalation Handling
Verification Pending
Sombanshi infotech Pvt LtdInvite company
1st Jul 2021 to 20th Jul 2025
Verifier
1st Jul 2021 to 20th Jul 2025
Salary Package
Salary Hidden
Roles & Responsibility
Verifier – Quality Assurance Responsible for meticulous verification and approval of digitized case files for the Allahabad High Court project. Ensure accuracy, completeness, and compliance of scanned documents with established quality standards. Collaborate with the digitization team to maintain data integrity within the digital database. Conduct detailed cross-checks to validate information and rectify discrepancies, supporting seamless transition from physical to digital case management. Uphold confidentiality and adherence to legal protocols throughout the verification process.
Verification Pending
We winInvite company
1st Jun 2020 to 31st Dec 2021
Senior technical support
1st Jun 2020 to 31st Dec 2021
Salary Package
Salary Hidden
Roles & Responsibility
As Senior Technical Support in the Technical Support department, I were lead and manage a team of 15 technical support executives, overseeing hiring, performance management, and MIS reporting. i ensured seamless monitoring and maintenance of critical infrastructure, including the Prayagraj Smart City project’s traffic camera network. Your role is pivotal in delivering timely technical assistance, resolving complex issues, and driving operational excellence to support urban surveillance and smart city initiatives. Strong leadership, technical acumen, and data-driven decision-making are essential for success.
Skills
- Client Co-ordination
- Hiring
- MIS
- CCC
- Problem solver
- Database
- Station Operations
Verification Pending
Tech Mahindra BPOInvite company
25th Apr 2019 to 15th Mar 2020
Communication officer
25th Apr 2019 to 15th Mar 2020
Salary Package
Salary Hidden
Roles & Responsibility
As a Communication Officer in the BPO department, responsible for efficiently handling 150–200 emergency and SOS calls daily, ensuring prompt and accurate response coordination. Skilled in creating and assigning service tickets to appropriate emergency departments, facilitating seamless communication between callers and responders. Demonstrates strong multitasking, critical thinking, and communication skills to deliver timely support in high-pressure situations, enhancing overall emergency service effectiveness and customer satisfaction.
Verification Pending
AJSK DESIGNER Pvt LtdInvite company
1st Feb 2018 to 19th Jul 2019
Sales coordinator
1st Feb 2018 to 19th Jul 2019
Salary Package
Salary Hidden
Roles & Responsibility
Handled customer support calls and lead conversions. Ensured consistent customer satisfaction and met monthly sales targets
Verification Pending
Education
LLB
(Highest)Rajju bhaiya University Prayagraj
25th Jan 2023 to 30th Jul 2026 (Expected)
B.A.
CSJM University Kanpur
1st May 2012 to 20th Jun 2015
Supporting Documents
Education document hidden
Expertise
CCC
4/5
ADCA
4/5
Lingo
English
Verbal
4/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5
