Pragya Rastogi

International Aviation Support Specialist or Customer Experience Executive (Digital Channels). Managing high-concurrency Live Chats and professional Email queues via Zendesk.Using Pax Tool and Oners to perform a "deep dive" into a passenger's PNR (Passenger Name Record) to see exactly where a journey segment changed.Operating WorldTracer to manage the global passengers luggage. Decision-making for Flight Disruptions (delays/cancellations), which involves providing service information according to airline policy.