PR
Pragya Rastogi
ID: CCE029583
Pragya Rastogi
ID: CCE029583
PR
Pragya Rastogi
ID: CCE029583

About Pragya Rastogi
International Aviation Support Specialist or Customer Experience Executive (Digital Channels). Managing high-concurrency Live Chats and professional Email queues via Zendesk.Using Pax Tool and Oners to perform a "deep dive" into a passenger's PNR (Passenger Name Record) to see exactly where a journey segment changed.Operating WorldTracer to manage the global passengers luggage. Decision-making for Flight Disruptions (delays/cancellations), which involves providing service information according to airline policy.
Employment History
2024
IS
IGT solutions pvt ltd
14th May 2024 to Present
Corporate executive
14th May 2024 to Present
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Salary Hidden
Skills
- Customer Service
- Customer Support
- Chat Support
- Email Support
- chat process
- Operations handling
- Query Resolution
Education
2018
Bachelor of Science
University of Lucknow
9th Sep 2015 to 21st May 2018
