Pradip Sahoo

Employment Description: Customer Support Representative The Customer Support Representative is responsible for managing customer inquiries through live chat, ensuring prompt and effective resolution within a targeted handling time of 2-3 minutes. This role involves delivering high-quality service to maintain and enhance customer satisfaction levels. Key responsibilities include addressing customer questions, providing accurate information, troubleshooting issues, and escalating complex cases as needed. The representative must communicate clearly and professionally, fostering positive customer experiences and contributing to overall service excellence.

Employment Description: Quality Assurance Specialist – Undefined Department Responsible for reviewing and correcting errors in communications and documentation to ensure clarity and professionalism. Provide constructive, respectful feedback to colleagues to promote continuous improvement and maintain high-quality standards. Collaborate with team members to identify common issues and implement best practices for error reduction. Support a positive work environment by fostering open communication and encouraging attention to detail in all outputs.