
Prakash Pradeep
ID: CCE672656
Prakash Pradeep
ID: CCE672656
About Prakash Pradeep
To drive a team towards success by adhering to the organization guidelines and fall in line with the company vision and mission.

Employment History
2022
HD
HSBC DATA Processing India Pvt Ltd
4th Jul 2022 to 1st Sep 2023
2021
PI
PayPal India
1st Sep 2021 to 1st Jul 2022
Customer Solutions Agent 2
1st Sep 2021 to 1st Jul 2022
See MoreRoles & Responsibility
1. Provide support to North America and Canada customers on Messaging Channel 2. Share learnings and updates with team members 3. Identify process improvement projects and share with the respective group for implementation 4. Conduct daily and weekly team meetings 5. Create and share templates for team members use thereby helping to achieve weekly targets
2016
HE
HSBC EDPI PVT LTD
1st Aug 2016 to 31st Aug 2020
Customer service rep
1st Aug 2016 to 31st Aug 2020
See MoreRoles & Responsibility
1. Support customers enquiries through calls, chats, emails and handle complaints 2. Provide training to Customers and team members 3. Mentor new joiners 4. Deliver Virtual and Classroom training when required 5. Conduct weekly team meetings 6. Identify and deliver process improvement projects 7. Review, edit and create new content to improve Virtual assistant experience for customer 8. Act as a cluster lead to handle the team 9. Host governance calls for handled projects 10. Share project milestones with various stakeholders 11. Ensure project completion within deadlines 12. Testing new updates on the product version changes and on new technologies introduced to the process
2015
N(
Nearbuy (Formerly known as Groupon)
1st Jun 2015 to 30th Apr 2016
Portal Operations Analyst
1st Jun 2015 to 30th Apr 2016
See MoreRoles & Responsibility
1. Responding to mails from various business units 2. Edit content on the advertisements and offers as per vendor requirement 3. Training and mentoring new joiners
2012
NT
Northern Trust (Northern Operating Services)
1st Jun 2012 to 31st May 2014
Transaction processor
1st Jun 2012 to 31st May 2014
See MoreRoles & Responsibility
1. Create and maintain accounts 2. Review customer documentation for creating and maintaining customer accounts 3. Train and mentor new joiners 4. Perform quality checks on the completed work

Education
2014
Bcom
Dr C V Raman University
3rd Jan 2011 to 29th Dec 2014
Expertise
Customer-focused Service
5/5
product and process training
4/5
client onboarding
4/5