Prakash Pradeep

1. Provide support to North America and Canada customers on Messaging Channel 2. Share learnings and updates with team members 3. Identify process improvement projects and share with the respective group for implementation 4. Conduct daily and weekly team meetings 5. Create and share templates for team members use thereby helping to achieve weekly targets

1. Support customers enquiries through calls, chats, emails and handle complaints 2. Provide training to Customers and team members 3. Mentor new joiners 4. Deliver Virtual and Classroom training when required 5. Conduct weekly team meetings 6. Identify and deliver process improvement projects 7. Review, edit and create new content to improve Virtual assistant experience for customer 8. Act as a cluster lead to handle the team 9. Host governance calls for handled projects 10. Share project milestones with various stakeholders 11. Ensure project completion within deadlines 12. Testing new updates on the product version changes and on new technologies introduced to the process

1. Responding to mails from various business units 2. Edit content on the advertisements and offers as per vendor requirement 3. Training and mentoring new joiners

1. Create and maintain accounts 2. Review customer documentation for creating and maintaining customer accounts 3. Train and mentor new joiners 4. Perform quality checks on the completed work