PS
Prabhdeep Singh
ID: CCE854085
Prabhdeep Singh
ID: CCE854085
- Senior manager, Interactive Avenues
PS
Prabhdeep Singh
ID: CCE854085
- Senior manager, Interactive Avenues

About Prabhdeep Singh
Senior Manager – Customer Experience, ORM & Social Media Operations with 10 years of experience across aviation and automotive sectors. Expertise in managing high-volume CX operations (2000+ monthly interactions), leading teams up to 48 members, and improving SLA, NPS, and customer sentiment through data-driven strategies.
Employment History
2025
IA
Interactive Avenues
22nd Sep 2025 to Present
Senior manager
22nd Sep 2025 to Present
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Leading Teams in ORM, Social Listening, Customer Engagement & Experience,
Brand Advocacy & Data-Driven Insights
•
•
•
Leading team of 12 managing ORM, listening, and advocacy
Driving CX strategy and improving engagement & sentiment
Building community and advocacy programs
Skills
- Customer Experience
- Social Media
- ORM and Reputation Management
- Social Analytics
- WFM
2018
IA
Interglobe aviation Ltd
1st Jul 2018 to 28th Sep 2025
Manager
1st Jul 2018 to 28th Sep 2025
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Managed end-to-end social media CX across all major platforms
Led team of up to 48 handling 2000+ interactions/month
Improved FRT from 35 mins to 15 mins via SLA optimization
Owned ORM, sentiment tracking & social listening (Salesforce, Brandwatch,
etc.)
Drove NPS improvement via insights and feedback analysis
Handled escalations, crisis cases, and sensitive customer issues
Built dashboards for SLA, FRT, TRT, and performance tracking
Ensured KPI/SLA adherence and stakeholder reporting
Mentored team, managed rosters, and improved productivity
Skills
- Customer Experience
- Social Media
- ORM and Reputation Management
- Social Analytics
- WFM
2017
IT
InterGlobe Technologies
1st Jul 2017 to 1st Jul 2018
2016
MC
Mantec Consultants
1st Feb 2016 to 1st Jul 2017
Education
2020
Bachelor of technology
Kurukshetra University
1st Jun 2016 to 1st Jul 2020
Expertise
Social Listening
5/5
ORM and Reputation Management
5/5
Team Management
5/5
Lingo
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5
