Prabhat Kumar

• Provide technical support to end users for hardware, software, and network-related issues. • Install, configure, and maintain Windows operating systems and applications. • Manage Active Directory including user creation, password reset, and access control. • Monitor and troubleshoot network connectivity issues (LAN/WAN, VLANs, IP configuration). • Configure and maintain DNS, DHCP, and server services. • Handle Outlook email configuration and resolve email-related issues. • Provide remote support using tools like AnyDesk, Remote Desktop, SSH (PuTTY/Telnet). • Perform system upgrades, patches, and regular maintenance. • Manage file sharing, permissions, and backup processes. • Troubleshoot and resolve hardware issues (desktops, laptops, printers).