Prabhakar Jha

• Optimized eligibility verification processes, reducing turnaround time by 30% and increasing accuracy to 98%. • Managed a team of 10, enhancing operational efficiency and achieving a 25% increase in productivity. • Developed training materials for new hires, improving onboarding time by 40% and retention rates by 15%. • Analyzed data trends using MS Office, leading to a 20% reduction in claim denials through proactive adjustments. • Collaborated with cross-functional teams to streamline operations, resulting in a 15% cost savings annually.