• Provided customer service support for account/form queries, documentation gaps, and processguidance.• Executed CTS, clearing, and continuous clearing operations.• Managed AOF processing with proper documentation and KYC checks.• Handled retail asset disbursement processes and ensured documentation accuracy.• Supported audit/compliance requirements and helped reduce operational errors.
Skills
Operational Planning
Operation Monitoring, Complaint Resolution
Proficient in customer engagement and salesmanship (Including cross-selling of various banking products and services)
