Service Reliability Engineer with over 3 years in telecom infrastructure and network operations, certified in ITIL v4. Adept at monitoring and maintaining complex network systems using tools such as ServiceNow, Citrix, NGSD, FSL, and network diagramming platforms. Demonstrates strong technical expertise in TCP/IP, DNS, DHCP, VPN, and VLANs, with a proven ability to manage incidents, perform root cause analysis, and ensure consistent service uptime. Known for effective problem-solving, stakeholder coordination, and delivering scalable, high-performance solutions in dynamic environments.
