PJ
Pooja Jha
ID: CCE012654
Pooja Jha
ID: CCE012654
- Customer care executive, HDFC Bank
PJ
Pooja Jha
ID: CCE012654
- Customer care executive, HDFC Bank
About Pooja Jha
Experienced banking professional with 5 years of expertise in branch operations, customer service, and front desk management. Skilled in KYC, RTGS/NEFT processing, customer query handling, MIS reporting, and administrative coordination, ensuring compliance and high service standards.
Employment History
2025
2020
KM
KOTAK MAHINDRA BANK LTD
7th Sep 2020 to 5th Oct 2025
Deputy manager
7th Sep 2020 to 5th Oct 2025
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Supervised daily branch operations, including customer service, administrative activities, and preparation of MIS reports. Acted as the front desk executive, handling walk-in customers and understanding their banking requirements. Managed cash handling, deposits, and reconciliations to ensure operational accuracy. Processed account services such as SA/CA/FD/TD, fund transfers, and branch suspense account entries. Supported product sales and cross-selling, assisting customers with loans, documentation, and financial solutions.
Skills
- Operation Monitoring, Complaint Resolution
Education
2021
Master of Arts
IGNOU, Delhi
7th May 2019 to 1st Jul 2021
2015
Bachelor of arts
D.U, Delhi
7th Jun 2013 to 1st Oct 2015
Expertise
Service Quality & Issue Resolution
0/5
Customer Relationship Management
0/5
MIS Reporting & Documentation
0/5
Information Architecture
0/5
Team Collaboration & Coordination
0/5
Cash Handling & Reconciliation
0/5
Account Opening & Documentation
0/5
Cross-Selling & Up-Selling of Banking Products
0/5
Regulatory Compliance (KYC/AML)
0/5
