Piyush Kumar

Infrastructure Monitoring Engineer & Automation Specialist I am an Infrastructure Monitoring Engineer with over 4 years of experience ensuring stable, high-performing IT environments at Tech Mahindra. I specialize in building reliable monitoring ecosystems and automating routine checks, supporting enterprise-scale operations with 500+ servers and 300+ network devices. My efforts have helped maintain 99.9% uptime across business-critical systems.  My core expertise is in ScienceLogic SL1, where I hold Expert Certification, alongside proficiency in PRTG, BMC Discovery, Azure, and ServiceNow. I perform end-to-end device onboarding, configuring 200+ SNMP OIDs for deep-level visibility and managing SL1 data collector optimizations. I also create custom Dynamic Applications in SL1 to improve device classification and alert logic. Additionally, I execute BMC Discovery runs, CMDB syncs, and onboard BMC Outposts to maintain accurate asset visibility.  I am a strong advocate for automation, using Shell and PowerShell scripting to reduce manual efforts and repetitive checks by 30%. I have designed practical dashboards and KPI reports that improved real-time monitoring and reduced incident response time by 20%. My operational experience includes managing Incident, Change, and Request workflows through ServiceNow and BMC Helix with over 95% SLA adherence.  Beyond technical execution, I have authored 20+ knowledge base articles and trained junior team members to improve efficiency. I hold a Bachelor's in Electronics & Communication Engineering and recent certifications in Oracle Cloud Infrastructure (Foundation & AI).