Piyush Kawale

Diagnosing and resolving a wide range of IT issues, from basic software problems to more complex network configurations. Recording incident details, resolutions, and user interactions in a ticketing system, ensuring accurate records and facilitating future problem analysis. Providing technical support to users, answering their questions, and guiding them through solutions. Strong problem-solving abilities to diagnose issues and implement effective solutions quickly. A commitment to providing exceptional service and support to enhance user satisfaction. Working effectively with other IT professionals to resolve issues and improve service delivery.

Learning Data Analyst. ETL Tool SSIS. SQL Learning. Work on NorthWind Project.

Installation and configure computer and Laptop systems. Manage user accounts and system security. Hardware fault diagnosis and isolation on desktops, laptops. Installation and OS Support – Repair, Re-Installation or fresh Installation. Installation and Software Support on Office Automation software, Email Client, Chrome & other Business Critical Applications. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Installation, re-installation, configuration of peripherals e.g. printers, scanners etc. Configure troubleshoot network connectivity of desktops, laptops & network printers. Troubleshooting & resolution printer problems (e.g. paper jam, alignment, configuration setting, driver related problem etc.)