Piyush Kawale
ID: CCE516547
Piyush Kawale
ID: CCE516547
- Service desk engineer, Team Computers
- Maharashtra, India
Piyush Kawale
ID: CCE516547
- Service desk engineer, Team Computers
About Piyush Kawale
A highly motivated Technical Support Analyst with a passion for IT, offering expertise in troubleshooting, customer service, and problem solving. Proven ability to quickly identify and resolve technical issues in a timely and efficient manner.
Employment History
Team Computers Invite company
1st Nov 2024 to Present
Verification Pending
Service desk
1st Nov 2024 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Diagnosing and resolving a wide range of IT issues, from basic software problems to more complex network configurations. Recording incident details, resolutions, and user interactions in a ticketing system, ensuring accurate records and facilitating future problem analysis. Providing technical support to users, answering their questions, and guiding them through solutions. Strong problem-solving abilities to diagnose issues and implement effective solutions quickly. A commitment to providing exceptional service and support to enhance user satisfaction. Working effectively with other IT professionals to resolve issues and improve service delivery.
Verification Pending
Opine GroupInvite company
1st Mar 2024 to 1st Aug 2024
Trainee
1st Mar 2024 to 1st Aug 2024
Roles & Responsibility
Learning Data Analyst. ETL Tool SSIS. SQL Learning. Work on NorthWind Project.
Verification Pending
Ordnance FactoryInvite company
1st Nov 2022 to 1st Nov 2023
Apprentice
1st Nov 2022 to 1st Nov 2023
Salary Package
Salary Hidden
Roles & Responsibility
Installation and configure computer and Laptop systems. Manage user accounts and system security. Hardware fault diagnosis and isolation on desktops, laptops. Installation and OS Support – Repair, Re-Installation or fresh Installation. Installation and Software Support on Office Automation software, Email Client, Chrome & other Business Critical Applications. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Installation, re-installation, configuration of peripherals e.g. printers, scanners etc. Configure troubleshoot network connectivity of desktops, laptops & network printers. Troubleshooting & resolution printer problems (e.g. paper jam, alignment, configuration setting, driver related problem etc.)
Verification Pending
Education
Bachelor Of Science: Computer Science
North Maharashtra University
21st Jul 2017 to 1st May 2022 (Expected)
Expertise
Problem Solved
5/5
SQL query
5/5
Excel
5/5
Etl Tools SSIS
5/5
PowerBI
5/5
Troubleshooting
5/5
Repair
5/5
Problem Solving
5/5
Operating Systems
5/5
Technical issues
5/5
remote support
5/5
Ticketing Systems
5/5
