PV
Pawan Verma
ID: CCE505383
Pawan Verma
ID: CCE505383
- Team leader, The Accesories
- West Bengal, India
About Pawan Verma
Enthusiastic and self-motivated professional with 8+ years of experience in customer support, sales, team leadership, and backend operations. Proven ability to lead high-performing teams, resolve escalations efficiently, and drive consistent business growth. Highly skilled in communication, SLA management, and cross-functional coordination, with a strong focus on customer satisfaction.

Employment History
2023
TA
The Accesories
20th Jan 2023 to Present
Team leader
20th Jan 2023 to Present
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Roles & Responsibility
Experienced Customer Support Professional with expertise in handling customer inquiries via phone, email, and CRM platforms. Skilled in team management, issue resolution, customer relationship management, and delivering high levels of customer satisfaction. Successfully led a team of 5 members while ensuring efficient service delivery and operational excellence.
Skills
- leadership roles
- User communication
2023
TA
The Accessories (Deployed)
1st Jan 2023 to Present
Team leader
1st Jan 2023 to Present
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Roles & Responsibility
Lead and motivate a sales team to achieve and exceed monthly performance targets. Handle customer queries, complaints, and escalations ensuring swift resolution. Monitor daily operations and SLA adherence across the team. Conduct daily briefings, one-on-one coaching, and performance reviews. Prepare MIS reports, track KPIs, and present findings to management. Identify process gaps and implement improvements to boost team efficiency.
Skills
- leadership roles
- User communication
2018
Exicutive
1st Apr 2018 to 1st Jan 2023
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Roles & Responsibility
Managed inbound and outbound customer interactions for cab booking services. Provided accurate information to customers and ensured a positive experience. Resolved complaints, tracked grievances, and escalated unresolved cases. Consistently met and exceeded individual sales and conversion targets. Maintained strong product knowledge to upsell and cross-sell services. Documented customer interactions accurately in the CRM system.
Skills
- User communication
