Pawan Singh

Roles & Responsibility

Designation: Jr. Phone Banker Officer Department: Hotlisting Role Overview: Responsible for assisting HDFC Bank customers in safeguarding their accounts against fraudulent activities. The officer promptly verifies and processes hotlisting requests for compromised cards or accounts, ensuring immediate restriction to prevent unauthorized transactions. Duties include verifying customer identities, educating them on security best practices, monitoring suspicious activities, and coordinating with relevant departments for quick resolution. This role demands excellent communication skills, attention to detail, and a strong commitment to protecting customer assets and maintaining trust.