
Pawan Kumar
ID: CCE953683
Pawan Kumar
ID: CCE953683
- Customer care officer, RNFI
- Delhi, India

Pawan Kumar
ID: CCE953683
- Customer care officer, RNFI

About Pawan Kumar
Detail-oriented Back Office Executive with 2 years of experience in CMS operations, data reporting, cash management coordination, and technical support for MCA projects. Strong hands-on experience in MS Excel including VLOOKUP, HLOOKUP, and Pivot Tables. Known for accuracy, follow-ups, and process handling. Along with this I worked on ministry of corporate affairs project where I handled customer support thorough mail and chat &calls, from ca cs users, they used to contact us for login issue and company form filling &pending status, I used to check the issue in the system and resolve it
Employment History

RNFI Invite company
10th Jan 2024 to 30th Nov 2025
Customer care officer
10th Jan 2024 to 30th Nov 2025
Salary Package
Salary Hidden
Skills
- • Experience with payment gateway integration.
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Verification Pending

RNFI Services LimitedInvite company
10th Jan 2024 to 1st Dec 2025
Customer care officer
10th Jan 2024 to 1st Dec 2025
Salary Package
Salary Hidden
Roles & Responsibility
Handled CMS operations and portal monitoring for multi-state cash collections. Tracked branch-wise and location-wise amounts using VLOOKUP, HLOOKUP, and Pivot Tables. Identified pending collections and prepared daily MIS reports. Coordinated with state heads, branch teams, and agents for cash pickup and submission. Maintained accurate records and ensured timely reconciliation. Supported MCA project with CSCA login and form filing issue verification.
Verification Pending

Value Point System Private LimitedInvite company
1st Aug 2022 to 1st Jan 2024
Customer support
1st Aug 2022 to 1st Jan 2024
Salary Package
Salary Hidden
Roles & Responsibility
Handled inbound calls and email coordination. Updated customer and case records. Supported operations team with documentation and follow-ups. Maintained daily work reports.
Verification Pending
Education
B.com
University of Delhi
3rd Jul 2019 to 1st Jan 2022 (Expected)
Expertise
Back Office Operations
5/5
CMS & Cash Management
5/5
MS Excel (VLOOKUP
5/5
HLOOKUP
5/5
Pivot Tables)
5/5
Data Reporting & Reconciliation
5/5
Portal Handling & Monitoring
5/5
Email Coordination
5/5
Follow-ups with Branch & State Teams
5/5
Process Compliance & Documentation
5/5
