Pawan Kumar
ID: CCE953683
Pawan Kumar
ID: CCE953683
- Customer care officer, RNFI
Pawan Kumar
ID: CCE953683
- Customer care officer, RNFI

About Pawan Kumar
Detail-oriented Back Office Executive with 2 years of experience in CMS operations, data reporting, cash management coordination, and technical support for MCA projects. Strong hands-on experience in MS Excel including VLOOKUP, HLOOKUP, and Pivot Tables. Known for accuracy, follow-ups, and process handling. Along with this I worked on ministry of corporate affairs project where I handled customer support thorough mail and chat &calls, from ca cs users, they used to contact us for login issue and company form filling &pending status, I used to check the issue in the system and resolve it
Employment History
Customer care officer
10th Jan 2024 to 30th Nov 2025
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Skills
- • Experience with payment gateway integration.
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytic
RNFI Services Limited
10th Jan 2024 to 1st Dec 2025
Customer care officer
10th Jan 2024 to 1st Dec 2025
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Roles & Responsibility
Value Point System Private Limited
1st Aug 2022 to 1st Jan 2024
Customer support
1st Aug 2022 to 1st Jan 2024
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Roles & Responsibility
Education
B.com
University of Delhi
3rd Jul 2019 to 1st Jan 2022
Expertise
Back Office Operations
5/5
CMS & Cash Management
5/5
MS Excel (VLOOKUP
5/5
HLOOKUP
5/5
Pivot Tables)
5/5
Data Reporting & Reconciliation
5/5
Portal Handling & Monitoring
5/5
Email Coordination
5/5
Follow-ups with Branch & State Teams
5/5
Process Compliance & Documentation
5/5
