PK
Pawan Kumar
ID: CCE252536
Pawan Kumar
ID: CCE252536
- Vendor management, Syncd
PK
Pawan Kumar
ID: CCE252536
- Vendor management, Syncd

About Pawan Kumar
Accomplished Operations and Team Management professional with over 7 years of experience specializing in BPO operations, strategic vendor coordination, and high-stakes client relations. Proven track record in optimizing workflow efficiencies and driving significant improvements in key performance indicators including CSAT, FCR, and AHT. Expert in leadership development, stakeholder management, and implementing scalable process improvements in fast-paced corporate environments.
Employment History
2025
Vendor management
27th Aug 2025 to 8th Apr 2026
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Directed vendor operations to ensure 100% compliance with client requirements and established SLAs.
•
Served as the primary strategic liaison between cross-functional internal departments and external partners.
•
Authored comprehensive Standard Operating Procedures (SOPs) to streamline knowledge transfer and onboarding.
•
Leveraged data analytics to identify operational bottlenecks and implemented high-impact corrective strategies.
Education
2017
Bachelor of Commerce
Shoolini University of Biotechnology and Management Sciences
27th Jul 2014 to 27th Aug 2017
Expertise
Operations Management
5/5
Client Relations
5/5
Customer Service
5/5
Reporting efficiency and accuracy
5/5
operations
5/5
Vendor Relations
5/5
Vendor Management
5/5
Interpersonal Skills
5/5
Lingo
English
Verbal
5/5
Written
5/5
