Parvez Khan

Handled end-to-end customer support for Amazon Japan's marketplace, covering order management, returns, account issues, and product inquiries for Japanese-market customers. Processed 50–60 customer contacts daily across chat and email channels while consistently meeting SLA and AHT targets. Achieved and maintained CSAT scores above team benchmark by delivering swift, personalised, and accurate resolutions with a customer-first mindset. Navigated Japan-specific retail policies, escalation matrices, and compliance guidelines, demonstrating quick adaptability to a new process with zero prior Japan-market experience. Managed cross-cultural customer interactions with empathy and professionalism, adapting communication style to meet diverse customer expectations.

Handled end-to-end customer support for US(NORTH AMERICA), covering order management, returns, account issues, and product inquiries for Japanese-market customers. Processed 50–60 customer contacts daily across chat and email channels while consistently meeting SLA and AHT targets. Achieved and maintained CSAT scores above team benchmark by delivering swift, personalised, and accurate resolutions with a customer-first mindset. Navigated Japan-specific retail policies, escalation matrices, and compliance guidelines, demonstrating quick adaptability to a new process with zero prior Japan-market experience. Managed cross-cultural customer interactions with empathy and professionalism, adapting communication style to meet diverse customer expectations.