
Parul Semwal
ID: CCE146205
Parul Semwal
ID: CCE146205
- Manager operations, Teleperformance DIBS

Parul Semwal
ID: CCE146205
- Manager operations, Teleperformance DIBS

About Parul Semwal
Results-driven Operations Manager with 20 years of experience leading large-scale BFSI, Search ads -Content Curation, Accounts payable, Travel and Ticketing. Proven ability to manage high-volume, policy-driven operations while delivering consistent improvements in quality, efficiency, and customer experience. Possess a strong background in BFSI fraud investigations, including suspicious activity monitoring, escalation of high-risk cases, working in close collaboration with compliance and risk teams to ensure regulatory adherence and timely resolution. Demonstrated success in end-to-end operational management, including workflow optimization, capacity planning, stakeholder engagement, and performance management. Adept at driving continuous process improvements, managing operational budgets, and leading cross-functional teams to deliver cost-effective, scalable solutions aligned with business objectives Achievements • Managed a team of 200 associates over 2 years
Employment History
Teleperformance DIBS
8th May 2023 to 4th Mar 2025
Manager operations
8th May 2023 to 4th Mar 2025
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Skills
- BFSI
- content moderation
Education
Information technology Management
Lal Bahadur Shastri Institute of Management
1st Apr 2001 to 31st Mar 2002
Expertise
customer care support
4/5
Lingo
English (India)
Verbal
4/5
Written
4/5
