Parul Semwal

Results-driven Operations Manager with 20 years of experience leading large-scale BFSI, Search ads -Content Curation, Accounts payable, Travel and Ticketing. Proven ability to manage high-volume, policy-driven operations while delivering consistent improvements in quality, efficiency, and customer experience. Possess a strong background in BFSI fraud investigations, including suspicious activity monitoring, escalation of high-risk cases, working in close collaboration with compliance and risk teams to ensure regulatory adherence and timely resolution. Demonstrated success in end-to-end operational management, including workflow optimization, capacity planning, stakeholder engagement, and performance management. Adept at driving continuous process improvements, managing operational budgets, and leading cross-functional teams to deliver cost-effective, scalable solutions aligned with business objectives Achievements • Managed a team of 200 associates over 2 years