OperationsTeam Lead with 6.6+ years of experience in Customer Service, Sales, and BFSI CIBIL
processes. Skilled in managing large teams (up to 45 members), optimizing performance, and
achieving business targets. Proven expertise in escalation management, process improvement, and
data-driven decision-making to enhance efficiency and compliance. Recognized for consistently
exceeding targets, reducing shrinkage, and receiving top management appreciation in MBR & QBR.
Seeking a leadership role to drive operational excellence and team success.
