PG
Parag Giri
ID: CCE756146
Parag Giri
ID: CCE756146
- Teamleader, Taskus
PG
Parag Giri
ID: CCE756146
- Teamleader, Taskus
About Parag Giri
Results-driven Team Leader with 5+ years of experience in BPO Operations, Customer Support, FinTech Operations, Trust & Safety, and Content Moderation. Experienced in leading teams of 30–50 members across inbound and outbound processes while achieving SLA, KPI, CSAT, and productivity goals. Skilled in escalation handling, workforce management, coaching, stakeholder management, process improvement, and reporting using Zendesk, Salesforce, Power BI, Excel, and Google Sheets.
Employment History
2020
Teamleader
20th Oct 2020 to Present
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Connect with client to understand the requirements, handle client billing for revenue, csat improvement weekly business review meeting
Skills
- Coaching
- Escalation Process
- Inbound Calling
- Outbound Calling
- Fintech
- content moderation
- CSAT/NPS Improvement
Education
2023
Bachelor’s and Master’s Degree (Computer Application)
Acropolis Institute of Technology and Research
20th Aug 2018 to 1st Jan 2023
Expertise
Coaching & Mentoring
5/5
Microsoft Excel
5/5
Google Sheets
5/5
power bi
5/5
MIS Reporting
5/5
Stakeholder Management
5/5
Process Improvement
5/5
Root Cause Analysis
5/5
Team Leadership
5/5
SLA & KPI Monitoring
5/5
Workforce Management
5/5
Escalation Management
5/5
content moderation
5/5
Trust & Safety
5/5
FinTech Operations
5/5
Inbound & Outbound Support
5/5
CSAT & NPS
4/5
Queue Management
4/5
Salesforce
4/5
Zendesk
4/5
